Terms of
Service.

These terms govern your use of the Operations with Enle website and, where applicable, the provision of our services. The site is operated by Enle Business Limited, registered in England and Wales under company number 16308224, registered office Tennyson Road, Southampton, England, SO17 2GW.

By using this website you accept these terms. If you do not accept them, please do not use the site.

You may use this website for lawful purposes only. You must not use it in any way that breaches applicable law, is fraudulent, or seeks to harm the site, its infrastructure or other users. We may suspend or withdraw the site at any time without notice.

The services described on this website are provided under a separate written agreement, proposal or statement of work agreed with you. Where those documents conflict with these terms, the signed engagement document takes precedence.

Each engagement has a defined scope expressed as named deliverables. Work outside that scope is quoted and agreed before it is carried out. We will not incur additional chargeable work without your written approval.

Informal requests — for example an ad hoc message asking us to adjust a configuration — are mapped to an existing deliverable such as a configuration adjustment, troubleshooting session or advisory session, rather than absorbed as unbilled support. This keeps invoicing predictable for both parties.

Where services are provided under a retainer, the retainer agreement specifies the included deliverables, usage rules, turnaround expectations, exclusions, any rollover rules, priority rules and the pricing of additional work. A retainer is not an unlimited support arrangement.

Prices shown on this website are indicative and exclude VAT unless stated otherwise. Fees for a specific engagement are confirmed in a written proposal. Unless agreed otherwise, invoices are payable within 14 days of issue, engagements may require a deposit before work begins, and we reserve the right to suspend work on overdue accounts.

Delivery depends on timely access to your systems, people and decisions. Where a delay is caused by access not being granted, information not being provided or approvals not being given, timelines adjust accordingly and any resulting additional effort may be chargeable.

Our work frequently involves configuring third-party software that we neither own nor control. We are not responsible for the availability, pricing, functionality or changes made by those vendors, and licence fees for such platforms are your responsibility unless expressly agreed otherwise.

All content on this website is owned by or licensed to Enle Business Limited and protected by intellectual property law. You may not reproduce it without written permission.

Intellectual property in engagement deliverables — documentation, configurations and process assets created for you — transfers to you on full payment, except for our pre-existing methods, frameworks, templates and know-how, which remain ours and which we grant you a non-exclusive licence to use for the purposes of the engagement.

Each party will keep the other’s confidential information confidential and use it only for the purposes of the engagement. This obligation survives the end of the engagement.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to that, we will not be liable for loss of profit, loss of business, business interruption or loss of anticipated savings; and our total liability arising from an engagement is limited to the total fees paid by you under that engagement.

Either party may terminate an engagement on 30 days’ written notice, or immediately for material breach not remedied within 14 days of notice. On termination you remain liable for fees for work performed and commitments reasonably incurred to that date.

These terms and any engagement are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions can be sent to operations@enle.org.